ChatU Platform Privacy Policy
Welcome to use the ChatU Platform (hereinafter referred to as "this platform" or "ChatU")! We are fully aware of the importance of personal information to you, and your trust is of great significance to us. We will strictly comply with the requirements of laws and regulations and take corresponding security protection measures to protect your personal information. Based on this, the service provider of this platform, CubixAI Pte Ltd. (hereinafter referred to as "we"), has formulated this "ChatU Platform Privacy Policy" (hereinafter referred to as "this policy") to help you fully understand how we will collect, use, share, store, and protect your personal information during your use of the relevant services of this platform, as well as how you can manage your personal information, so that you can make appropriate choices.
Before using this platform, please make sure to carefully read and understand this Privacy Policy, especially pay special attention to the provisions marked in bold, and ensure that you fully understand and agree before starting to use. In addition to this Privacy Policy, in specific scenarios, we will also explain to you the corresponding purposes, scope, and methods of information collection through immediate notifications (including pop-ups, page prompts, etc.), function update instructions, etc. These immediate notifications and function update instructions, etc., form part of this Privacy Policy and have the same legal effect as this Privacy Policy. If you do not agree with the content of the Privacy Policy or have any questions about the content of the Privacy Policy or the prompt information, you should immediately stop and exit the services covered by the Service Agreement or Privacy Policy. However, if you click to agree or continue to use the services covered by the Service Agreement or Privacy Policy, it means that you have agreed to accept all the content of the Privacy Policy, and ChatU is deemed to have obtained your authorization. For the professional terms involved in this Privacy Policy, we will try our best to explain them to you in a concise and popular way for your understanding. If you have any questions, comments, or suggestions regarding the content of this Privacy Policy, you can contact us through the contact information at the end of this Privacy Policy.
This policy will help you understand the following:
1. Scope of Application
2. Information Collection and Use
III. Your Rights
4. Information Storage
5. Policy Updates
6. Juvenile Protection
7. Contact Us
Appendix: Related Definitions
1. Scope of Application
This Policy applies to products and services related to the ChatU platform. For certain independent products/features provided by us and our affiliated companies on this platform that have their own separate Privacy Policies, the relevant products/features shall be subject to their respective independent Privacy Policies.
2. Information Collection and Use
When you use this platform, the personal information we need or may need to collect and use includes the following two types:
1. To provide you with the basic functions of this platform and fulfill the obligations stipulated by laws and regulations, you must authorize us to collect and use necessary information. If you refuse to provide the corresponding information, you will not be able to use this platform normally.
2. To provide you with certain additional features on this platform that enhance your experience, you may choose to individually consent or not consent to the information we collect and use. If you refuse to provide such information, you will be unable to use the relevant additional features properly or achieve the intended functional effects, but it will not affect your use of the basic features of this platform.
Please note: If you provide personal information that is not your own, you must obtain the authorization and consent of the relevant subject on your own. ChatU Platform has no obligation to assist you in obtaining or providing such information. Once you provide the relevant information to ChatU, it will be deemed that you have obtained the authorization of the relevant parties, and any losses arising therefrom shall be borne by you.
(1) Apply to use this platform
Currently, this platform only provides services to some of you who have obtained invitation qualifications. You can apply for usage qualifications on the ChatU website. When you apply to use this platform, you need to log in to your ChatU account. If you newly register a ChatU account, we need to collect your mobile phone number and account name to create the account and send you SMS verification codes.
(2) Enhance the user experience
We attach great importance to protecting your privacy and regard this as an important policy of the ChatU platform. The registration information you provide and other information we collect about you are all protected by relevant laws of the People's Republic of China (abbreviated as "China" in the Privacy Policy, but excluding the Taiwan, Hong Kong, and Macao regions of China). Subject to compliance with Chinese laws, during your use of this platform, we will collect the following information you provide:
1. The text information you entered
Once you obtain the qualification to use this platform, ChatU will provide you with services such as chat interaction, answering questions, and generating images. We will collect the text information you input to provide human-machine interaction services such as text-to-text or text-to-image based on your text information. Additionally, on the premise of de-identification and the inability to re-identify specific individuals, we will also use the text information you input and the results output by the model to continuously improve ChatU's understanding ability and output quality. If you refuse to input text information, you will not be able to experience the basic functions of this platform.
2. Platform Service Evaluation
During your use of this platform, you can provide feedback and evaluation on the content output by ChatU, including likes, dislikes, and detailed feedback information. We will collect the service evaluations you actively submit and continuously optimize the quality of ChatU's output content. Please note that all such information is de-identified and cannot be traced back to you personally.
If the content of your review involves third-party information (including but not limited to personal information), before entering such information, you must ensure that you have obtained legal authorization to avoid disclosing others' personal information and infringing upon others' rights. Once you fill in the relevant information, it shall be deemed that you have obtained the authorization from the relevant parties, and any losses arising therefrom shall be borne by you.
(3) Provide you with relevant product features and/or services
To implement the following product features and/or services, we may need to collect corresponding personal information from you. If you refuse to provide such information, you will not be able to use the specific services or additional features.
(4) Conversation History Query and Management
To provide you with a continuous and consistent service experience and ensure the service quality of this platform, we will collect your conversation records, including the text conversation information you input and the conversation topics formed based on the above information. You can search for and manage your conversation history that has not been deleted.
(5) Operational Analysis
We may use log data (including your browser information and type, the date and time of your request, and how you interact with our website), usage information (your location, such as Client date and access time, type of computer or mobile device, network information), device information (including information about the device you are using, operating system, and browser type), and online analytics products for cookies to help us analyze how you use our platform services and enhance your experience.
We promise that we will not use cookies for any purpose other than those described in this policy, and will not disclose them to third parties without your authorization. We use cookies primarily to ensure the secure and efficient operation of our platform services, which allows us to confirm the security status of your account, troubleshoot related anomalies such as crashes and delays, and help you avoid the steps and processes of repeatedly filling out forms and entering content.
(6) Provide you with security guarantees
To enhance the security of this platform, protect your or other users' or the public's personal safety, property safety, and account security, better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, cyberattacks, network intrusions, and malicious programs, and more accurately identify situations that violate laws, regulations, or relevant agreements and rules, we and our affiliated companies will collect your device information, log information from using this platform, and relevant content you provide, and may use or integrate your device information and log information from using this platform to comprehensively assess the risks associated with your account and usage, conduct identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis, and handling measures in accordance with the law to enhance your experience in the future.
(7) Situations where obtaining your authorization and consent is legally exempted
Please understand that in the following circumstances, in accordance with laws, regulations, and national standards, we may transfer or disclose your personal information without obtaining your prior authorization and consent:
1. Necessary for fulfilling legal duties or obligations: We may share your personal information as required by laws and regulations, litigation, dispute resolution, requests made by administrative or judicial authorities in accordance with the law, and other necessary legal obligations.
2. It is necessary for responding to public health emergencies or protecting the life, health, and property safety of natural persons under emergency circumstances.
3. When carrying out activities such as coverage and public opinion supervision for public interest, process personal information within a reasonable scope.
4. Process personal information that you have publicly disclosed on your own initiative, or other personal information that has been legally disclosed (such as personal information legally disclosed through channels like legitimate news coverage and government information disclosure), within a reasonable scope.
5. Other circumstances provided by laws and regulations.
III. Your Rights
You can review and manage your information in the following ways, and we will respond to your requests in situations that comply with laws and regulations:
(1) Access, correction, and supplementation
You have the right to access, correct, and supplement your information in the following ways: set your information on the page after logging into the account center.
(2) Copy
You can copy your information in the following way: log in to the Account Center and then copy the information you need on the page.
(3) Delete
You can log in to the Account Center to apply for account cancellation to delete all your information.
You may submit a request to us to delete personal information in the following situations:
1. If our handling of personal information violates laws and regulations;
2. If we collect and use your personal information without obtaining your affirmative consent;
3. If our handling of personal information seriously violates the agreement with you;
4. If our purpose for processing has been achieved, cannot be achieved, or is no longer necessary for achieving the purpose of processing;
5. If we stop providing services on this platform, or the retention period has expired.
If we decide to respond to your deletion request, we will also notify, to the extent possible, the entities that have obtained your personal information from us and request them to delete it promptly (unless otherwise provided by laws and regulations or these entities have independently obtained your authorization).
After you or we assist you in deleting relevant information, due to applicable legal and security technology limitations, we may not be able to immediately delete the corresponding information from the backup system. We will securely store your personal information and restrict any further processing of it until the backup can be cleared or anonymization is achieved.
(4) Change the scope of authorization
You may contact us through customer service to change or revoke the scope of your authorization for us to process your personal information.
(5) Account Cancellation
You can apply to cancel your account after logging into the Account Center. After you voluntarily cancel your account, we will stop providing you with all services on this platform and delete or anonymize your personal information, except as otherwise provided by laws and regulations.
(6) Respond to your above request
You, or possibly your guardian, close relatives, and other entitled entities, may initiate the above requests to us, as well as assert your relevant personal information rights stipulated by the laws of the People's Republic of China and other applicable laws, by contacting customer service. We will respond within 15 days.
To safeguard the security of your account and your personal information, when you submit the above request to us, we may first verify your identity (such as by adding account verification, asking you to provide a written request, or other reasonable means) before processing your request.
We may reject requests for information that is not directly related to your identity, information that is repeatedly requested without reasonable justification, or requests that require excessive technical means (such as developing a new system or fundamentally changing current practices), pose risks to the legitimate rights and interests of others, or are impractical.
We hereby specifically remind you that the personal information protection measures provided in this Privacy Policy only apply to the ChatU platform and related services. Once you leave the ChatU platform and related services to browse or use other websites, services, and content resources, we have neither the ability nor the obligation to protect any personal information you submit on software or websites outside the ChatU platform and related services, regardless of whether you log in, browse, or use the above software or websites based on links or guidance from the ChatU platform.
4. Information Storage
(1) Storage Period
We will only retain your personal information for the period necessary to achieve the purposes described in this Policy, unless there are mandatory retention requirements under the law. After the retention period has expired, we will delete or anonymize your information in accordance with the requirements of applicable laws.
(2) Storage Location
Personal information generated or collected within the territory of the People's Republic of China is stored on servers located within the territory of the People's Republic of China. Unless we obtain your separate consent, or to fulfill a contract entered into with you, or to comply with obligations stipulated by laws and regulations, we will not provide any of your personal information outside the territory.
(3) Storage Security
1. Technical Measures for Data Protection
We have implemented reasonable and feasible security measures that comply with industry standards to protect your information and prevent personal information from unauthorized access, public disclosure, use, modification, damage, or loss.
2. Organizational Measures for Data Protection Management
We have established an advanced data security management system within the industry that centers on data and revolves around the Time To Live, enhancing the security of personal information from the dimensions of organizational construction, institutional design, personnel management, and technology. There is a set of secure technical safeguard measures including three levels: "firewall level", "database resource level", and "business interaction level", and we continuously strengthen employees' awareness of the importance of protecting personal information.
3. Response to Personal Information Security Incidents
If our physical, technical, or administrative safeguards are compromised, resulting in unauthorized access, public disclosure, alteration, or destruction of information, and causing damage to your legitimate rights and interests, we will promptly initiate emergency response plans and take reasonable and necessary measures to minimize the impact on you as much as possible. In the event of a personal information security incident, we will also, in accordance with the requirements of laws and regulations, inform you of the basic situation and possible impact of the security incident, the measures we have taken or will take to address it, suggestions for you to independently prevent and reduce risks, and remedial measures for you. We will inform you via SMS, phone, push notifications, and other reasonable channels. If it is difficult to inform you individually, we will take reasonable and effective measures to issue announcements. At the same time, we will also report the handling of the personal information security incident to regulatory authorities as required.
4. Prevention of account security risks
Please properly protect your personal information and do not disclose it through testing.
If you are concerned about the leakage of your personal information, especially your account or password, please contact our customer service immediately so that we can take appropriate measures based on your application.
5. Policy Updates
To provide you with a better service experience, we are constantly striving to improve our technology. We may update this Policy and notify you of the updated content through website prompts or other appropriate means so that you can stay informed of the latest version of this Policy in a timely manner. However, without your affirmative consent, we will not restrict your rights under this Policy. You can also visit the ChatU platform to stay informed of the latest content and express your opinions. If you have any questions regarding the Privacy Policy or your personal information or privacy situation when using the ChatU platform services, please contact the service hotline, and we will provide you with the necessary assistance.
6. Juvenile Protection
If you are a juvenile under 18 years of age, before using the ChatU platform and related services, you should read and agree to this Privacy Policy together under the supervision and guidance of your parents or other guardians. We protect the personal information of juveniles in accordance with relevant national laws and regulations, and will only collect, use, store, share, transfer, or disclose the personal information of juveniles when permitted by law, with the affirmative consent of parents or other guardians, or when necessary to protect juveniles; if we discover that we have collected the personal information of juveniles without prior verifiable parental consent, we will endeavor to delete the relevant information as soon as possible. If you are the guardian of a juvenile, when you have relevant questions about the personal information of the juvenile under your guardianship, please contact us through the contact information publicly announced in this Privacy Policy of the company.
If you are the parent or other guardian of a child, please pay attention to whether the child uses our services after obtaining your authorization and consent. If you have any questions about the child's personal information, please contact us promptly through our customer service.
7. Contact Us
If you have any questions, comments, suggestions, or complaints regarding this policy and the processing of your personal information, please contact us via the platform's customer service, phone: [ ], email, or other means.
If you have more questions, please click here to provide feedback
Under normal circumstances, we will respond to your request within 15 working days.
VIII. Supplementary Provisions
If you are not satisfied with our response, especially if you believe that our personal information processing practices have infringed upon your legitimate rights and interests, you may also seek a solution by filing a lawsuit with the court having jurisdiction over the location of CubixAI Pte Ltd.
The Privacy Policy is an important part of the ChatU platform rules. For other matters not covered by the Privacy Policy, the Service Agreement and other provisions of the platform rules shall prevail.
The titles in the Privacy Policy are provided for convenience of reading only and do not have legal effect in interpreting any specific provisions.
You have carefully read all the terms of this Agreement, as well as all other service terms and operating rules published by the "ChatU Platform", and you are aware of, understand, and accept this Agreement, the aforementioned service terms, and rules, and agree to use them as the basis for determining the rights and obligations of both parties. The final interpretation of this Agreement shall be vested in the brand and the platform operator.
Appendix: Related Definitions
ChatU: An artificial intelligence large language model technology service provided by CubixAI Pte Ltd.
Service provider of this platform: CubixAI Pte Ltd.
Affiliated Company: refers to an affiliated company of CubixAI Pte Ltd.
Personal information: Various information recorded in electronic or other forms related to identified or identifiable natural persons, excluding information after anonymization.
Sensitive Data: Sensitive data refers to personal information that, once leaked or illegally used, is likely to cause damage to the personal dignity of natural persons or endanger their personal and property safety, including biometric identification, religious beliefs, specific identities, medical health, financial accounts, location tracking, and other information, as well as the personal information of juveniles under the age of 14.
Juvenile: A natural person under the age of eighteen.
Log Information: including time, your ID, conversation ID, conversation content, as well as IP Address, browser type, telecommunications carrier, language used, access date and time.
De-identification: refers to the process by which personal information is processed so that it cannot identify a specific natural person without additional information.
Anonymization: refers to the process by which personal information, after being processed, cannot identify a specific natural person and cannot be restored.
Cookie: Cookie and similar device information identification technologies are commonly used technologies in the Internet. When you conduct a test, we may use relevant technologies to send one or more Cookies or anonymous identifiers to your device to collect, identify, and store information about your access and use of this product.